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Cookie Policy

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Cookie Policy

This policy explains how we use cookies and similar technologies on our website, your rights in relation to them, and how to manage your preferences

  • Last updated: 7 September 2026
  • UK GDPR & PECR Compliant
  • Healthcare / Clinic use

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently, to improve the user experience, and to provide information to website owners.

Cookies do not contain personally identifiable information on their own, but information we hold about you may be linked to information stored in and obtained from cookies. Cookies are not

harmful to your device and do not carry viruses or malware.

Under UK law, the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK General Data Protection Regulation (UK GDPR) require us to obtain your consent before placing any non-essential cookies on your device.

2. How We Use Cookies

We use cookies for the following purposes:

  • To make our website function correctly — some cookies are essential for you to be able to use our website and access its features.
  • To remember your preferences — so you do not have to re-enter information each time you visit.
  • To analyse how our website is used — so we can improve the content and experience we provide.
  • To support our advertising — so we can understand how visitors reach us and measure the effectiveness of any advertising campaigns.

We never use cookies to collect sensitive health information, and we take particular care to ensure that any tracking used on our website is appropriate for a healthcare setting.

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be switched off. They are usually set in response to actions you take, such as setting your privacy preferences or filling in forms.

Cookie Name Duration Purpose
hmdg_cookie_consent 180 days Stores your cookie consent preferences so you are not asked again on every visit.
PHPSESSID Session Maintains your session whilst browsing the website. Deleted when you close your browser.
wordpress_logged_in_* Session WordPress authentication cookie — only set if you log into the website.

3.2 Functional Cookies

These cookies enable enhanced functionality and personalisation. If you do not allow these cookies, some features may not work as intended.

Cookie Name Duration Purpose
wp-settings-* 1 year Stores user interface preferences such as text size and layout.

3.3 Analytics Cookies

These cookies allow us to count visits and understand how visitors move around our website. All information collected is aggregated and therefore anonymous. These cookies are only placed with your consent.

Cookie Name Provider Duration Purpose
_ga Google Analytics 2 years Stores user interface preferences such as text size and layout.
_ga_* Google Analytics 4 2 years Used to persist session state across pages.
_gid Google Analytics 24 hours Registers a unique ID to generate statistical data on how you use the website.
_gat Google Analytics 1 minute Used to throttle request rate to Google Analytics.

3.4 Performance Cookies

These cookies collect anonymous information about how visitors use our website to help us improve website performance and user experience.

Cookie Name Provider Duration Purpose
gat_gtag_* Google Tag Manager 1 minute Throttles the request rate when using Google Tag Manager.

3.5 Marketing & Advertising Cookies

These cookies are used to deliver adverts more relevant to you and your interests and to measure the effectiveness of advertising campaigns. These cookies are only placed with your consent.

Healthcare Note: We do not use marketing cookies to target individuals based on health conditions, medical history, or any sensitive personal data. Any advertising activity is limited to general awareness of our services

Cookie Name Provider Duration Purpose
_gcl_au Google Ads 90 days Used by Google AdSense to experiment with advertisement efficiency.
_gcl_aw Google Ads 90 days Stores the click attribution information for Google Ads conversion tracking.
_gac_* Google Ads 90 days Contains campaign-related information for the user.
IDE Google DoubleClick 1 year Used for targeted advertising and to measure conversions.

4. Google Consent Mode v2

Our website uses Google Consent Mode v2, which adjusts the behaviour of Google tags based on your consent choices.

  • If you accept analytics or advertising cookies, Google tags will collect and send data as normal.
  • If you reject cookies, Google tags will operate in a privacy-safe mode — no cookies are placed and no personal data is sent, but anonymised, aggregated data may still be used by Google to support conversion modelling.

We have configured the following privacy settings as defaults, regardless of your consent choice:

  • ads_data_redaction: true — advertising identifiers are redacted when consent is denied.
  • url_passthrough: true — booking source information is passed via URL rather than cookies where consent has not been given.

5. Third-Party Cookies

Some cookies on our website are set by third-party services. We do not control these third-party cookies. The main third parties whose cookies may be present on our website include:

  • Google LLC — analytics, advertising, and tag management. Privacy policy: policies.google.com/privacy
  • Cliniko — our online booking platform. When you click “Book Now”, you are directed to Cliniko’s website and their own cookie and privacy policies apply. Privacy policy: cliniko.com/policies/privacy

We recommend that you review the privacy policies of any third-party services you interact with via our website.

6. Your Rights and Choices

Under UK GDPR and PECR, you have the right to:

  • Withdraw consent at any time by clicking the cookie icon at the bottom-left of any page on our website.
  • Access information about which cookies are placed on your device.
  • Object to processing of your personal data collected via cookies.
  • Request erasure of personal data collected via cookies by contacting us directly.

Withdrawing your consent will not affect the lawfulness of any processing carried out before you withdrew it.

6.1 Managing Cookies in Your Browser

You can also control and delete cookies through your browser settings:

You can also opt out of Google Analytics across all websites by installing the Google Analytics Optout Browser Add-on.

7. How Long Does Consent Last?

When you make a choice about cookies on our website, we store your preference for 180 days (6 months). After this period, we will ask for your consent again. This is in line with guidance from the Information Commissioner’s Office (ICO).

If we make significant changes to this Cookie Policy or to the cookies we use, we will ask for your consent again regardless of when you last provided it.

8. Legal Basis for Processing

Our use of cookies is governed by the following UK legislation:

  • Privacy and Electronic Communications Regulations 2003 (PECR) — requires us to obtain your consent before placing non-essential cookies on your device.
  • UK General Data Protection Regulation (UK GDPR) — governs the processing of any personal data collected via cookies.
  • Data Protection Act 2018 — supplements the UK GDPR and provides the domestic legislative framework for data protection in the United Kingdom.

The legal basis under UK GDPR for non-essential cookies is consent (Article 6(1)(a)). Strictly necessary cookies are placed on the basis of legitimate interests in ensuring the basic technical operation of the website.

9. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in technology, or changes in applicable law. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, seek fresh consent from visitors to our website.

We encourage you to review this policy periodically to stay informed about how we use cookies.

10. Contact Us

If you have any questions about this Cookie Policy, or if you wish to exercise any of your rights in relation to cookies and personal data, please contact us:

To get in touch with us regarding this Cookie Policy or to exercise any of your data protection rights, please visit our Contact page on our website where you will find all the ways to reach us.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

  • Website: ico.org.uk
  • Helpline: 0303 123 1113
  • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

Cookie Policy · Last updated: 7 September 2026
UK GDPR · PECR · Data Protection Act 2018

Book Appointment

Contact us at 01332 501098 or info@mokophysiotherapy.co.uk
Book now

Beth Protheroe

Pilates Instructor

Beth teaches Pilates at Moko Physiotherapy. She uses Pilates techniques within the class or 1:1, using techniques to improve physical and mental health, build resilience, strength and flexibility.  

Suzie Hemmings

Clinic Co-ordinator and Massage Therapist

Suzie works at Moko as a clinic co-ordinator on a Wednesday and Thursday AM, as well as a massage therapist on a Monday AM and Friday AM, specialising in deep tissue massage, pregnancy massage and post natal recovery with an interest in women’s health and well-being.

Whilst juggling her three children and running a business Suzie had grown to appreciate the importance of keeping her body healthy, strong and fit for both her physical and mental health. After gaining her Level 3 Diploma in massage Suzie went on to further train in pre and postnatal massage.

Out of the clinic you will usually find Suzie outdoors, either running (She completed the London Marathon in April 2024!), cycling, skiing, fitness bootcamps and the odd triathlon – she loves a challenge.

Laura Birbeck

Senior Physiotherapist
BSc (Hons) Physiotherapy
CSP No. 102525
HCPC No. PH113273

Laura works as a senior physiotherapist and Pilates Instructor at Moko Physiotherapy 3 days per week.

Specialisms:
 – Acute and chronic pain
– Lower limb and upper limb rehab
– Pilates rehab
– Back and neck pain
– Ligament injuries
– Neurological physiotherapy – stroke, Parkinson’s providing independently mobile and medically well.
– Sports and Therapeutic Massage (with a Physiotherapist)
– Aromatherapy Massage
– Hot Stone Massage
– Indian Head Massage

Laura graduated as a Physiotherapist from the University of Nottingham in 2017. Following this, her interest in health and wellbeing led her to also complete a Level 3 NVQ in Massage Therapy and Levels 1-3 of the APPI Pilates Matwork Series. Helping people take time to care for themselves and to build a happier life is one of Laura’s main goals in her work, whether it is supporting recovery from injury or promoting self-care and relaxation.

Outside of work, you will find Laura climbing (bouldering), spending time with friends and family, as well as the odd visit to Hotel Chocolat!!

Leave Us A Review

We’re so sorry to hear that you aren’t happy with our service. Your feedback is really important to us and we do all we can to make sure we are constantly improving. Please leave your feedback for us below and we’ll get back to you to see what we can do to resolve any issues you may have.

Leave Us A Review

We’re so sorry to hear that you aren’t happy with our service. Your feedback is really important to us and we do all we can to make sure we are constantly improving. Please leave your feedback for us below and we’ll get back to you to see what we can do to resolve any issues you may have.

Leave Us A Review

We’re so sorry to hear that you aren’t happy with our service. Your feedback is really important to us and we do all we can to make sure we are constantly improving. Please leave your feedback for us below and we’ll get back to you to see what we can do to resolve any issues you may have.

Mike Noble

Nutritionist

Mike supports Moko Physiotherapy and our clients with Specialist Nutrition Advice. He offers 1:1 support, nutritional plans and educational talks at Moko Physiotherapy.

Starting out as a personal trainer in 2015, Mike’s career has always been geared towards connecting with people and helping them understand how they can better their health. He studied nutrition in 2019 and from there his mission was clear: to empower people to live their best lives through the power of food and fitness.

Since then, he’s been amazed at the difference a natural approach to food and lifestyle can make, helping people increase their energy, cure their skin condition and even fall pregnant.

Mike works with clients struggling with conditions from PCOS and menopause to chronic stress or IBD, who feel they have tried everything, but achieved nothing. Whatever it is you’re struggling with, Mike can work with you to help you get the results you need, all through simple lifestyle changes.

Mike is happy to see you for nutritional support in house at Moko Physiotherapy, online or also offers personal training from his private 1:1 studio in Chester Green.

How does the process work?

1) Discovery call:

You’ll start with an initial chat to find out where you’re at currently, what you want to achieve and how Mike can support you.

Step 2) Send out health questionnaire

When you decide to go ahead, you’ll receive an in depth health questionnaire to find out everything Mike needs to know.

Step 3) Create your personalised plan

Once Mike has a full picture of your health and current situation, he’ll start working on your personalised wellness plan.

What’s included in the personalised wellness plan?

– Summary of your current health/ condition
– Written justifications for all foods & supplements included in your plan
– Full 7 day meal plan
– Recipes
– Shopping lists
– Nutritional information (kcals/fats/protein/ vitamins & minerals)
– Supplement recommendations

Step 4) Get Started

You’ll start the first few weeks of your wellness plan, before a 1:1 catch up again to see how you’re getting on.

At this point, Mike will make some changes and then catch up again in another few weeks. By the third session, we’d expect to be seeing some positive changes.

Pricing structure:

Initial consultation + Personalised Plan
2x follow up appointments
1x Bonus PT session @ Milife Studio
Price: £185

Additional Follow up appointments
Price: £55

For further enquiries, speak with our Moko Physiotherapy reception team and they’ll put you in touch with Mike.