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Privacy Policy

This is the Privacy Policy of Moko Physiotherapy. 

Website address: www.mokophysiotherapy.co.uk

This privacy policy sets out how mokophysiotherapy.co.uk uses and protects any information that you give mokophysiotherapy.co.uk when you use this website.

Mokophysiotherapy.co.uk is committed to ensuring that your privacy is protected in line with the UK-GDPR guidelines. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Mokophysiotherapy.co.uk may change this policy by updating this page.

We may collect the following necessary information to process your booking and deliver the best possible care:
  • Name and payment details
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
   
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • To process your order and obtain payment
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
  • We keep contact form submissions for a certain period for customer service purposes, but we do not use the information submitted through them for marketing purposes unless you have agreed to this beforehand.
Legally medical records must be kept for 8 years from the date of your last treatment, and to age 25 years for children so this is the duration of time we store your data for. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Where specific concerns have been identified, it may be necessary to retain certain records for a longer period of time.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Personal data is kept on a cloud-based password protected patient management system.
Moko Physiotherapy provides physiotherapy and sports massage in Derby. Katie specialises in the physiotherapy rehabilitation of musculoskeletal conditions – muscles and bones in basic words. Connor is an experienced sports massage therapist. Together we help you towards your health and fitness goals.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

It is your responsibility to update us, should your personal information change, to maintain accuracy of the records held.

For any questions or concerns about our privacy policy, please contact Katie at info@mokophysiotherapy.co.uk

Book Appointment

Or you may contact us at 01332 501098 or info@mokophysiotherapy.co.uk

Neil Brailsford

Yoga Instructor

Neil is a 200 hour yoga instructor at Moko Physiotherapy. His ethos is to move and breathe in a way that feels good for you and your body. His passion for yoga started many years ago and now has enabled him to turn what he loves into his living.

He thrives on maintaining a health and well-being lifestyle to promote and enhance not just the physical body but also to aid with our mental health. He enjoys practising vinyasa/energy flow yoga and is thrilled to share this with you.

Beth Protheroe

Pilates Instructor

Beth teaches Pilates at Moko Physiotherapy. She uses Pilates techniques within the class or 1:1, using techniques to improve physical and mental health, build resilience, strength and flexibility.  

Suzie Hemmings

Clinic Co-ordinator and Massage Therapist

Suzie works at Moko as a clinic co-ordinator on a Monday PM and Wednesday AM, as well as a massage therapist on a Thursday AM, specialising in deep tissue massage, pregnancy massage and post natal recovery with an interest in women’s health and well-being.

Whilst juggling her three children and running a business Suzie had grown to appreciate the importance of keeping her body healthy, strong and fit for both her physical and mental health. After gaining her Level 3 Diploma in massage Suzie went on to further train in pre and postnatal massage.

Out of the clinic you will usually find Suzie outdoors, either running (She’s taking part in the London Marathon in April 2024!), cycling, skiing, fitness bootcamps and the odd triathlon – she loves a challenge.

Laura Birbeck

Senior Physiotherapist

Laura works as a senior physiotherapist and Pilates Instructor at Moko Physiotherapy 4 days per week.

Specialisms:
– Acute and chronic pain
– Lower limb and upper limb rehab
– Pilates rehab
– Back and neck pain
– Ligament injuries
– Neurological physiotherapy – stroke, Parkinson’s providing independently mobile and medically well.
– Sports and Therapeutic Massage (with a Physiotherapist)
– Aromatherapy Massage
– Hot Stone Massage
– Indian Head Massage

Laura graduated as a Physiotherapist from the University of Nottingham in 2017. Following this, her interest in health and wellbeing led her to also complete a Level 3 NVQ in Massage Therapy and Levels 1-3 of the APPI Pilates Matwork Series. Helping people take time to care for themselves and to build a happier life is one of Laura’s main goals in her work, whether it is supporting recovery from injury or promoting self-care and relaxation.

Outside of work, you will find Laura climbing (bouldering), spending time with friends and family, as well as the odd visit to Hotel Chocolat!!

Leave Us A Review

We’re so sorry to hear that you aren’t happy with our service. Your feedback is really important to us and we do all we can to make sure we are constantly improving. Please leave your feedback for us below and we’ll get back to you to see what we can do to resolve any issues you may have.

Leave Us A Review

We’re so sorry to hear that you aren’t happy with our service. Your feedback is really important to us and we do all we can to make sure we are constantly improving. Please leave your feedback for us below and we’ll get back to you to see what we can do to resolve any issues you may have.

Leave Us A Review

We’re so sorry to hear that you aren’t happy with our service. Your feedback is really important to us and we do all we can to make sure we are constantly improving. Please leave your feedback for us below and we’ll get back to you to see what we can do to resolve any issues you may have.

Mike Noble

Nutritionist

Mike supports Moko Physiotherapy and our clients with Specialist Nutrition Advice. He offers 1:1 support, nutritional plans and educational talks at Moko Physiotherapy.

Starting out as a personal trainer in 2015, Mike’s career has always been geared towards connecting with people and helping them understand how they can better their health. He studied nutrition in 2019 and from there his mission was clear: to empower people to live their best lives through the power of food and fitness.

Since then, he’s been amazed at the difference a natural approach to food and lifestyle can make, helping people increase their energy, cure their skin condition and even fall pregnant.

Mike works with clients struggling with conditions from PCOS and menopause to chronic stress or IBD, who feel they have tried everything, but achieved nothing. Whatever it is you’re struggling with, Mike can work with you to help you get the results you need, all through simple lifestyle changes.

Mike is happy to see you for nutritional support in house at Moko Physiotherapy, online or also offers personal training from his private 1:1 studio in Chester Green.

How does the process work?

1) Discovery call:

You’ll start with an initial chat to find out where you’re at currently, what you want to achieve and how Mike can support you.

Step 2) Send out health questionnaire

When you decide to go ahead, you’ll receive an in depth health questionnaire to find out everything Mike needs to know.

Step 3) Create your personalised plan

Once Mike has a full picture of your health and current situation, he’ll start working on your personalised wellness plan.

What’s included in the personalised wellness plan?

– Summary of your current health/ condition
– Written justifications for all foods & supplements included in your plan
– Full 7 day meal plan
– Recipes
– Shopping lists
– Nutritional information (kcals/fats/protein/ vitamins & minerals)
– Supplement recommendations

Step 4) Get Started

You’ll start the first few weeks of your wellness plan, before a 1:1 catch up again to see how you’re getting on.

At this point, Mike will make some changes and then catch up again in another few weeks. By the third session, we’d expect to be seeing some positive changes.

Pricing structure:

Initial consultation + Personalised Plan
2x follow up appointments
1x Bonus PT session @ Milife Studio
Price: £185

Additional Follow up appointments
Price: £55

For further enquiries, speak with our Moko Physiotherapy reception team and they’ll put you in touch with Mike.